Returns & Refund Policy
30-day returns
Contact Luxury Clone within 30 days of delivery to request a return or refund. For a satisfaction return, the item must be unused and returned in its original condition.
Damaged, defective or incorrectly described items
If your order arrives damaged, defective or significantly different from its description, you are eligible for a full refund or a replacement at no extra cost. Contact us within 30 days of delivery and include clear photographs or a video showing the issue.
Non-delivery claims
If your order does not arrive at the shipping address provided, you are eligible for a full refund. Submit a non-delivery claim within 30 days of the expected delivery date.
A refund will not be issued if the package is returned or remains undelivered because you provided an incorrect address or failed to respond to courier delivery attempts.
How to request a return
- Contact Luxury Clone within the applicable deadline. Include your order number, a short explanation and clear photographs or video where relevant.
- Wait for return acceptance and the correct return instructions before sending your item.
- Send the return using a trackable shipping service. Returns without valid tracking will not be processed.
We strongly recommend recording an unboxing video when the package arrives. This can help verify its condition and speed up resolution.
Refund timing
Once your return is accepted, refunds are approved within 2–4 business days. Funds appear in your account within 3–7 business days, depending on your bank or payment provider.
After-sales support
Watches include service support for performance and internal movement. See the 12-month warranty policy for coverage, exclusions and service shipping costs.