12-Month Warranty Policy
12-month service warranty
Luxury Clone provides a 12-month service warranty for the original purchaser. Coverage includes:
- Mechanical issues with the movement.
- Internal functional defects not caused by impact or misuse.
- Factory-related faults discovered after delivery.
What is not covered
- Damage caused by water or moisture, unless the watch is clearly stated as waterproof.
- Accidental damage, drops or misuse.
- Wear and tear from daily use, including scratches, fading and strap ageing.
- Battery depletion in quartz models.
- Modifications, disassembly or unauthorised repairs.
The warranty is valid only for the original purchaser. Opening, altering or servicing the watch through an unauthorised third party voids the warranty.
How to make a claim
- Contact Luxury Clone and provide your order number and a description of the issue.
- Include clear images or a short video showing the problem.
- After review, we will explain the next steps, which may include service, repair or replacement.
Service shipping costs
Shipping the watch to our service team is the customer’s responsibility. Luxury Clone covers return shipping after the repair.
Arrival issues and returns
If an order arrives damaged, defective or significantly different from its description, contact us within 30 days of delivery. See the Returns & Refund Policy for eligibility and the refund process.