Delivery & Returns

Check your delivery options

Enter your destination at checkout to see the delivery options and rates available for that address. Review the country, postal code, phone number and selected shipping option before paying.

Dispatch and delivery estimates

Ask support about current product availability, dispatch timing and the estimated delivery window for your destination. Dispatch time and carrier transit time are separate, and customs checks can affect arrival.

Customs and import charges

Import restrictions, duties and taxes can vary by destination. Check the rules applicable to your order and ask support about any information you need before ordering.

Tracking and delivery issues

Use any tracking details supplied with your order. For a delayed or damaged delivery, contact support with the order number, destination and a description of the issue. Keep the packaging and relevant photographs.

Returns and after-sales support

Request a return within 30 days of delivery. Satisfaction returns must be unused and in their original condition; damaged, defective or significantly misdescribed items are eligible for a full refund or replacement. Non-delivery claims must be submitted within 30 days of the expected delivery date.

The 12-month service warranty covers qualifying movement and internal functional defects. Read the full policies for exclusions, tracking requirements, refund timing and service shipping costs. Contact support for return instructions before sending an item.

Contact Luxury Clone · Returns & Refund Policy · 12-Month Warranty Policy